We recommend enabling strong passwords and two-factor authentication where available to enhance account security. Avoid reusing passwords from other services and consider a password manager to store credentials safely. Always check for 'https' and the correct domain before entering your login details to reduce the risk of phishing. If you forget your password, use the secure reset flow which sends a temporary code to your registered email or mobile number. For suspicious account activity, contact support immediately so we can suspend access and investigate.
If you lose access to your account, our recovery process helps you regain control securely. You will be asked to confirm identity via registered email, SMS codes and possibly a short verification form. Providing accurate identification speeds up the recovery and reduces friction. We never ask for full passwords via support channels, and we will only request documents through secure upload tools. Follow the recovery instructions in the account portal and reach out to support if you need personalised assistance.
For security, active sessions are monitored and we provide session controls to sign out remotely from other devices. Avoid using public or shared devices for extended sessions and always clear saved credentials on shared machines. Our systems use automated detection to flag suspicious session activity and may require re-authentication for certain actions. We recommend periodically reviewing account activity and enabling alerts so you are notified of logins, withdrawals or password changes. These measures increase security and provide transparency for all account events.
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Two-Factor Authentication (2FA) provides an extra layer of protection by requiring a temporary code in addition to your password. We support SMS-based codes and authenticator apps for 2FA, depending on your preference. Enabling 2FA significantly reduces the risk of unauthorised access even if credentials are compromised. To enable 2FA, visit your account security settings and follow the prompts to link your phone or authenticator app. Keep backup codes in a secure location and contact support if you lose access to your 2FA device.
Our support team is available 24/7 via live chat and email to assist with login issues, verification steps and account security concerns. We prioritize account integrity and will walk you through secure recovery or verification processes as needed. For urgent matters, use the live chat to connect with an agent and receive rapid assistance. We also maintain an extensive help center with articles covering common login and security scenarios. These resources are updated regularly to reflect the latest security practices and platform changes.
While we secure accounts technically, responsible access is also a player responsibility. Avoid sharing credentials, supervise younger household members, and set account protections appropriate to your usage. For families, consider communicating about safe device use and account privacy to prevent accidental access by minors. If you suspect a breach, immediately change your password and contact support. We will assist with account lockdown, verification steps and recovery as appropriate.
Use the 'Forgot password' link on the login page to receive a reset code via your registered email or SMS. Follow the secure steps to set a new password and re-enable account access.
Yes — update your email in account settings. For security, we may request confirmation via the old and new email addresses or additional verification.
Contact support immediately. We will temporarily restrict account actions, guide you through recovery and assist with securing your account.
Public Wi-Fi can be risky. Use a private network or VPN and avoid saving credentials on public devices. Always log out after use.
